Refund & Cancellation Policy

Zunoo provides prepaid digital access plans, including Try Now and PRO. Access begins after a successful payment is verified and the selected plan is activated on the user's account.

Plans are one-time purchases for the displayed access period. Zunoo will not automatically debit a user again unless recurring billing is clearly introduced and separately authorised in the future.

A purchase may be cancelled at any time before payment is completed. Once payment succeeds and digital access is activated, the order cannot ordinarily be cancelled because the service is made available immediately.

Stopping use of Zunoo or deleting an account does not automatically cancel an already completed purchase or create a refund entitlement.

A refund may be considered when:

• The same order was charged more than once
• Payment succeeded but the purchased plan was not activated
• An incorrect amount was charged due to a verified technical error
• Zunoo could not provide the purchased digital service and could not resolve the issue
• A refund is otherwise required under applicable law

Except where required by law, refunds will generally not be provided for:

• Change of mind after plan activation
• Partially used or unused time during an active plan
• Failure to use the service because of the user's device, internet connection, or incompatible software
• Account suspension or restriction caused by a violation of Zunoo's Terms and platform rules
• Incorrect information provided by the user during purchase

Email [email protected] within 7 days of the transaction. Include:

• Your registered Zunoo email address
• Order ID or payment reference
• Payment date and amount
• A short description of the issue and any relevant screenshot

Zunoo will never ask for your UPI PIN, OTP, card PIN, or complete banking password.

We aim to acknowledge refund requests within 24–48 hours. Approved refunds are returned to the original payment method.

After initiation, the bank or payment provider may take up to 5 working days for UPI, 7 working days for cards, and 7–10 working days for net banking or other methods to credit the amount.

We may update this policy to reflect changes in our services, payment methods, or legal requirements. The latest version and effective date will always be displayed on this page.

For cancellation, refund, or payment questions, contact us at [email protected] or visit our Contact Us page.